These
terms & conditions relate to all orders placed on Kent Building
Plastics (UK) Ltd, The Badminton Centre, Station Road, Yate, Bristol
BS37 5HT (we, us, the company etc) by the customer (you).
ACCEPTANCE
1.1 By
completing our online order form you agree to these Terms and Conditions
which form the only agreement between us.
VARIATION
2.1
Variation of these terms can only be made by us in writing
PRICE
AND PAYMENT
3.1.
The prices that apply to any order are those offered on our web site
at the time of ordering.
3.2.
Where you request a quotation for a product not listed on our site the
quotation price shall apply provided the quotation is in date.
3.3.
All prices are subject to carriage and other charges as set out on the
order form.
3.4.
Full payment is due at the time of order unless other terms are agreed
in writing.
3.5.
Account customers payments shall be due in accordance with the agreed
terms.
3.6.
In the event of payment not being made when due, or of payment not being
honoured by your bank, we will take action to recover the debt and will
charge interest at 5% over the HSBCs current base rate until full payment
(including all interest and our costs) is received, whether before or
after judgement.
DELIVERY
4.1
A delivery date will be advised on acceptance of your order.
4.2
We will normally deliver goods within 21 days. Stock items are generally
delivered within 7 days. Made to measure and special order items may
take extra time and we will advise at order time.
4.3
Title of the goods will pass to you on full payment of the goods.
4.4
You must notify us within 3 days of the advised delivery date if you
do not receive any of the goods.
4.5
Claims for damaged or short delivered goods will not be accepted unless
notified on the delivery note.
CANCELLATION
OF ORDERS
5.1 Orders
for stock items can be cancelled up to 5days before despatch date by
giving details in writing by post, fax or Email.
5.2
Cancellations of special order or made to measure items can only be
accepted where manufacture has not commenced.
5.3
Stock items that have been ordered in error can be returned only on
receipt of a returns number from us. Such return requests must be made
within 10 days of your receipt of goods and the goods must be received
by us within 10 days of our issue of the returns number. These returns
will be subject to a 20% restocking charge and the return carriage costs
will be borne by you. Any returned goods that are unsaleable will not
be credited.
FAULTS
& DISCREPANCIES
6.1 In
the event that goods are found to be faulty or have discrepancies
in the order, this should be reported to us within 3 days of receipt.
We will arrange for the goods to be inspected on site (large items)
or uplifted and replaced.
LIABILITY
7.1
We will replace faulty goods or those that have discrepancies with
the order at our expense but will not be liable for any
labour
cost, administrative cost, loss of profit or any other
compensation
arising from any problem relating to the goods.
7.2
Delivery times are given as a guide and we will not be liable for any
loss or cost resulting from a late delivery.
7.3
We cannot be held liable for any failure or delay due to acts of God,
strikes, fire, war, accidents, strikes, lock outs, foot and mouth restrictions
or other contingencies outside our control.
7.4
Our web site contains a great number of measurements and details and
these are offered as a guide only. If any measurement is found to be
wrong and causes a problem for you we will replace or refund the value
of the product but will not be liable for cost or compensation.
DISPUTES
8.1
Disputes arising from our supply shall be dealt with under English Law.
8.2
These conditions do not affect your statutory rights.
WARRANTIES
& SUITABILITY
9.1
Where a guarantee is given that exceeds your entitlement under English
Law such guarantees are offered by the product manufacturer and not
Kent Building Plastics (UK) Ltd. We will assist you in pursuing any
claim you have under a manufacturers guarantee.
9.2
This site is published with the intention of assisting you, our customers
and all information is provided in good faith. We cannot guarantee the
accuracy of the information or suitability for purpose of any product.
We, any of our staff or directors will not accept liability for any
loss or damage arising from the use of this site or the information
within it.
COPYRIGHT
& TRADEMARKS
10.1
The information on this site is copyright of Kent Building Plastics
(UK) Ltd.
You may copy the information for the sole purpose of ordering from
us. Any other use of this site and its contents is prohibited without
our written agreement.
10.2
Trade marks and names included in this site are owned by us or our
suppliers
and should not be used in a way that infringes on their holders
rights.
ONLINE
SECURITY & SAFETY
11.1
We will do our utmost to ensure that we deal with you in a safe way.
11.2
We use a secure server for credit card transactions (see the padlock
in the bottom left of the screen) to protect your card information.
However we cannot accept any liability for any loss incurred by customers
using email or the Internet.
11.3
Our Computer system is protected by a firewall that is designed
to prevent hackers from gaining access to our computer held records.
We cannot guarantee that hackers will not break our security and
will not accept any liability of any loss if such an event occurs.
11.4
We use antivirus software to scan all emails before transmission but
we cannot be held responsible for any damage or loss arising from such
an event occurring.
